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What
are the features of VNB Online Banking?
What
are the requirements for VNB Online Banking?
How do I sign up for VNB Online Banking?
How much does VNB Online Banking cost?
What is the cutoff time for making bill payments,
wire transfers, or other transactions?
How can I contact Virginia National Bank about
Online Banking?
How
much time should I allow for a bill to be paid?
What can I do to keep my personal information
safe on the Internet?
What
are the features of VNB Online Banking?
Using VNB Online Banking you can
| • |
View
balances on checking, money market, savings, and loan
accounts |
| • |
View
account history |
| • |
Transfer
money between VNB accounts |
| • |
Pay
bills online* |
| • |
Export
account data to Quicken™
or Microsoft Money™ |
| • |
Use
account nicknames for easy reference |
| • |
Set
up automatic balance alert e-mails (or any reminder you
choose, such as birthdays, anniversaries, bill-due dates,
etc.) |
| • |
Change
your mailing address |
| • |
Reorder
checks |
| • |
Request
stop payments on checks** |
| • |
Perform
wire or ACH transfers** |
| • |
Contact
Virginia National Bank via e-mail |
*an
optional service available at additional cost
**standard VNB fees apply
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to top
What
are the requirements for VNB Online Banking?
First, you'll need a Virginia National Bank account. If you
don't have one, visit your local VNB office, where we'll be
happy to set one up for you.
You'll also
need a computer with Internet access and Web browsing software
that uses 128-bit encryption. VNB Online Banking has been tested
with:
| • |
Microsoft
Internet Explorer™ 6.x and above for Windows |
| • |
Firefox™
2.x and above for Windows, Macintosh, and Linux |
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How
do I sign up for VNB Online Banking?
You may visit any of our local offices to enroll in VNB Online
Banking. Online enrollment is not available.
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How
much does VNB Online Banking cost?
Virginia National Bank offers basic Online Banking services
for free. Online Bill Pay, for personal and business use, is
free for the first 50 items per month and $0.75 per item over
50.
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What
is the cutoff time for making bill payments, wire transfers,
or other transactions?
The cutoff time for bill payments, wire transfers, and other
transactions is 3:00 p.m. each business day. Transactions scheduled
after that time will occur on the following business day.
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How
can I contact Virginia National Bank about Online Banking?
Each VNB Online Banking screen has an e-mail button in the lower
right-hand corner. Click on this to send Virginia National Bank
a message to r equest support, ask a question, or make a comment.
Please note: DO NOT include account information, passwords,
or any other personal data in any e-mail.
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How
much time should I allow for a bill to be paid?
Always allow 7 business days before your due date for bill payments
to be processed. If your payee does not accept ACH transfers,
this allows enough time to ensure the payment can be mailed
and credited properly. Use the actual due date, not the grace
period, if any applies.
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What
can I do to keep my personal information safe on the Internet?
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Never
share your user name or password with others. |
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Change your password periodically. |
| • |
Never
leave your PC unattended while you are in VNB Online Banking.
Always sign out of VNB Online Banking when you're finished
viewing your accounts. |
| • |
Keep
your Web browser up to date. Microsoft and Netscape frequently
release patches that resolve security issues. |
| • |
Try to use "strong" passwords. Avoid using birthdays,
anniversaries, child or pet names, or other personal data.
The best passwords aren't even words from a dictionary,
but nonsense words you make up. You might use the first
letter of the words in a phrase; for example, if you can
remember the poem, "Mary Had a Little Lamb,"
you might use MHALLIFWWAS as your password. |
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NOTE:
VNB employees will never contact you by phone or e-mail asking
for login or password information. Never give this information
to anyone.
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